Words.
Learning and questioning.
Design
My big blue box story
Design for each person, not for most.
Read the article
Craft & processRead the articleWho chose the default?
The default setting is the design decision with the biggest consequences. And the quietest.
DesignRead the articleWhose future are we making?
We're sold a human-centred future. That may be the problem.
Craft & processRead the articleThe Day I Became a Persona
For forty years, we've called it empathy. I'm no longer sure that's the right word.
AIRead the articleEmotional AI: our finest achievement?
We spent twenty years removing friction. We ended up removing the other person.
AIRead the articleEfficiency will become ordinary
Moving people never will.